The two-week design thinking project, following the double diamond model, focused on enhancing the experience of riders (couriers) in their work. As a final concept, the proposal involved creating a rest area using former kiosk structures from the city of Madrid. These structures would be refurbished to provide a comfortable and inviting space for the riders to take a break, allowing them to relax and recharge during their work shifts. This solution aims to improve their well-being and job satisfaction, taking into account their specific needs within the urban environment of the city.